OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
147 ratings and 109 comments received in the last 90 days.
07 March 2025
The sales person was excellent, very helpful and knowledgeable and met my specific needs such as with the number plate.
05 March 2025
Mini dealership were extremely helpful with rejection/exchange of previous Mini but dowmside was requirement to travel from home to Tunbridge Wells
03 March 2025
Very helpful. Well explained, and very efficient.
01 March 2025
A superb professional service and a reasonable delivery wait of seven weeks.
28 February 2025
Love the car, and admin always completed smoothly and without issue. Staff bend over backwards and make the customer feel special
27 February 2025
Excellent!
19 February 2025
Hannah was great, helped get me set up and explained all the controls etc.
05 February 2025
As above in words generally, but I had exceptional help, advice, and time with Amber Butler to guide me with this sale. I had to change from Clubman to Countryman which was hard for me, but I'm discovering lots of merits on the new Countryman.
04 February 2025
Excellent service from Patryk
22 March 2025
As above
20 March 2025
Ready on time, no fuss Cleaned to very high standard
20 March 2025
God service
18 March 2025
Nothing to complain about
17 March 2025
The experience on the day was good. I was dealt with efficiently and customer service was good
15 March 2025
My car got fixed
14 March 2025
Easy drop off and pick up. Unsure whether issue is properly fixed as intermittently sensor still overactive
12 March 2025
Very helpful staff. Also provided us with a service plan that over the next two years will save us money.
12 March 2025
Expensive but excellent service.
11 March 2025
Quick and efficient
15 March 2025
Hannah went to a great deal of trouble to explain all new features of the car and reassured me that she would be happy to help with any further questions I may have in due course.